At Nightingale Hospital, we’re committed to delivering first-class care in a safe and nurturing environment. In order to provide the best possible assistance, we welcome all feedback and concerns, to ensure we are continually improving our services.

If you have concerns about your treatment or that of a loved one, please ask to speak to the staff member in charge of the department in question. By raising an issue immediately, it allows the hospital to take swift action and rectify issues where possible, as soon as possible.

If you feel that your complaint has not been resolved to your satisfaction, you can raise your complaint with the Compliance Manager who will conduct an investigation. A full response will be sent to you within 20-working days unless the investigation is still in progress, in which case a letter will be sent to you explaining the reason for the delay.

In the unlikely event that you would like to make a formal complaint, please contact:

We can assure you, your concerns will be addressed with understanding, compassion, patience and with the ultimate goal of achieving a positive outcome.

Our complaints process complies with the Independent Healthcare Sector Complaints Adjudication Service (ISCAS).